Xeperno is proud to be part of a trans-tasman consulting collective called Good Guidance.
We are independent experts in our own fields, who work together to deliver value for others.
When you engage one of us to deliver an agreed outcome, you know that we can call upon the collective skills of our colleagues to help deliver the required value. You don’t need to engage a large consulting company, or multiple independent consultants. We can help.

You can find out more below, or by visiting goodguidance.co


Globally recognised as the Knowledge Bird, Aprill Allen is a knowledge management consultant, certified Knowledge Centered ServiceⓇ trainer, and independent analyst monitoring emerging knowledge tech. Knowledge Bird works with leaders to develop better knowledge management practices in all kinds of organisations, from scale-ups to large-scale enterprises - helping customer success teams and IT service desks work more effectively with organisational know-how to serve their customers better. For more information visit www.knowledgebird.com


Karen Ferris is an internationally acclaimed service management professional and organisational change management practitioner with a reputation for providing both strategic and practical advice, assistance and insights for organisations in their implementation and maintenance of efficient and effective business and service management. She is an author, facilitator, trainer, speaker and coach. In 2011, Karen authored the acclaimed itSMF publication ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ introducing a new and innovative framework for ensuring that service management changes become embedded into the fabric of the organisation. In January 2017 Karen was named as one of the top 25 thought leaders in service management by the Service Desk Institute. In July she was named in the top 20 ITSM thought leaders by Sun View Software and in October, the Business Relationship Management Institute presented her with a Global Excellence Award. Her latest book "Game On! Tactics To Win When Change is Constant" was published early this year. She is also a Director at Macanta Consulting. For more information visit www.karenferris.com


James has nearly 30 years in IT and almost 20 years experience managing, mentoring and leading teams in Outsource, Utilities, Media & Broadcast, Finance, Health and Tertiary Education environments.

Establishing Gander Service Management in 2010, James has used his experience to assist with strategic thinking, organisational structures and leading the design and implementation of Service Management processes across various teams and companies at large, enabling continuous improvement and increased value while also delivering a stable operational environment. With a background in outsource companies James has a good understanding of commercial development and supplier management while also continuing to deliver to the customer’s existing expectations. James is also an accomplished people manager, varying from small local teams to large multi-national teams and is experienced in strategic thinking to drive improvements and change.

As a Board member of the IT Service Management Forum of New Zealand (itSMFnz) James is enthusiastic about ensuring that the Service Management (IT and wider business) communities in NZ are engaged in the industry and changes happening within.


Rob is an experienced leader with a history of working in the hospital & health care industry and has continued to demonstrate this success across all sectors.

Using Lean Thinking, Rob can lead teams in developing sustainable systems that enable organisational excellence.

Skilled in Business Planning with a strong emphasis on strategy deployment or "how do we make our plans real every day".

Rob is comfortable in the C-suite as well as front line staff. Working alongside organisations to drive excellence, continuous improvement and empowerment of staff to make businesses get better at getting better.

A proven professional with a Postgrad Diploma in Health Management from Massey University.

Rob is a National Award-winning project manager including innovation, where he demonstrated that he can take a project from conception through to successful implementation.

Rob Bull works alongside the leadership and staff to understand what the issues and frustrations are, facilitating a roadmap that focuses on organisational goals. Organisations often struggle at pulling together the elements of best practice, continuous improvement, strategic planning and staff performance into a single cohesive system that everyone understands. Taking a pragmatic approach, Rob works alongside his clients to develop a plan that will guide activity and ultimately behaviours that drive the energy of the whole team in one direction. Taking a functional approach to support organisations to implement sustainable systems and processes that fit their environment. It is not a one size fits all approach and not a training programme that provides an overview of tools out of context. It is all about having the right resources and understanding across the team to make small incremental changes - continuous improvement - towards being the best organisation possible. For more information visit www.plexusconsulting.co.nz